SHORETEL CONNECT CLOUD

YOUR COMPLETE BUSINESS COMMUNICATIONS SOLUTION IN THE CLOUD

WHY CONNECT CLOUD ?

EASY PROVISIONING

With ShoreTel Connect CLOUD, vendor management becomes easy. Its a one-stop shop for your phone system, telephony and collaboration needs. Whether you currently have an on-premises PBX or a different Vole provider, the move to Connect CLOUD is simple. The ShoreTel Connect Portal is the administrative interface that manages billing and user permissions. Scale up or scale down as needed to accommodate new locations or seasonal staffing fluctuations.

CUSTOMER SERVICE

Connect CLOUD is a premium managed service. Our mission is to deliver a communications experience that our customers love. Since we own our own software , we are able to streamline our support experience by making it simple for users to contact us.  All you have do is double-Up the '?' button on your desk phone and you will be immediately connected to our team of experts. Our team can answer technical questions, resolve problems and even help you develop a strategy for maximizing the impact of our UC solution

RELIABILITY

Connect CLOUD is an enterprise-grade solution with data integrity, application reliability and physical safeguards built in. lt's architected with multiple levels of redundancy and load-balancing hardware to anticipate and prevent any single point of failure. Plus, its backed by strong SLAs to maximize uptime for your business.

SECURITY

Connect CLOUD is deployed out of highly secure data centers, leveraging infrastructure layer, network layer and application security protocols. AlI communications are end-to-end encrypted with Secure Real-time Transfer Protocol (SRTP) and granular access controls built into the solution.

EXCEPTINAL USER EXPERIENCE ACROSS ALL DEVICES

The ShoreTel Connect client, mobile app and web dialers deliver frictionless and intuitive communications. Manage your call handling, collaborate with others and join a conference from any device. Our easy-to-use user interface delivers a consistent experience across PCs, Macs, iOS and Android devices and requires no VPN for teleworkers

BUSINESS BENEFITS

SCALABILITY &
FLEXIBILITY

Effectively grow
locations
Migrate to cloud at
your own place
Cashflow friendly opEx modal
Reduced demand
on IT
Supports mergers
& acquisitions

APPLICATIONS &
INTEGRATIONS

Support for wide
breadth of apps
Enterprise grade
apps for users
Increases
productivity
Collaboration
beyond desktop
Effective BYOD
support

SECURITY &
RELIABILITY

Secure ,complaint
UC solutions
Controlled,
redundant data
centre environment
Encrypted
voice traffic
Network options
beyond public
internet for voice

TOTAL COST &
OF OPERATIONS

Onsite costs more
than just CapEx.
including;
Space/data centre
Deployment
time costs
IT staff
Ability to scale

PACKAGES

ESSENTIALS

Telephony features
Desk top client with
softphone & Outlook
integration
Web & app dialer
Mobile extension(Find Me)
Instant messaging
8-party audio,4-party web
Multipoint video

STANDARD

All Essential services
Voicemail & Scribe
On demand call recording
Mobile app
25 party audio & web
Sales force/other
CRM integration
Telephony for Microsoft

ADVANCED

All Standard services
Full call Recording
100-party audio & web
Archiving IIM, call
recordings, conference
Operator

Learn about ShoreTel Connect CLOUD managed phone service here

Find out how our cloud phone systems can change your business.

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